BethaniaSwiss
FAQ
Have a question? We’re here to help. Find answers about our natural beauty and well-being products, orders, deliveries and returns. If you cannot find what you need, please contact our team.
What payment methods do you accept?
The available secure payment methods are shown at checkout. You can choose your preferred option before confirming your order.
Can I return a product if it doesn’t suit me?
Please contact our customer service before returning any product. We will review your request under our refund policy and explain the next steps.
How long does order processing take?
Processing and delivery information is shown during checkout and in your order confirmation. Please contact us if your order is urgent.
Do you offer vegan and cruelty-free cosmetics?
Our products are cruelty-free. However, products containing goat’s milk are not vegan. Please check the ingredient list on each product page or contact us.
How can I choose the right product for my skin type?
Read the benefits and ingredients on each product page. If you have sensitive skin or are unsure, contact us and we will be happy to guide you.
Can I get samples before making a purchase?
Sample availability may vary. Contact us before ordering and we will let you know which options are currently available.
